Terms and Conditions

Detailed Description of Goods and/or Services
FarSide Farm is a business in the hospitality industry that operates a Bed and Breakfast and Self Catering Cottage accommodation.

Delivery Policy
Subject to availability and receipt of payment, requests will be confirmed within 5 days and delivery confirmed by staying with us on the requested nights.

Return and Refunds Policy
The provision of goods and services by FarSide Farm is subject to availability. In cases of unavailability, FarSide Farm will refund the client in full within 30 days. Cancellation of orders by the client will attract the following fees (dependent on days prior to accommodation): 0-7 days prior to arrival, forfeit 100% of deposit; 7-14 days prior to arrival, forfeit 75% of deposit; 14-21 days prior to arrival, forfeit 50% of deposit. The deposit amount is 50% of the booking total amount.

Customer Privacy Policy
FarSide Farm shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment Options Accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the FarSide Farm bank account, the details of which will be provided on request.

Card Acquiring and Security
Card transactions will be acquired for FarSide Farm via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details
Customer details will be stored by FarSide Farm separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
FarSide Farm takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile
This website is governed by the laws of South Africa and FarSide Farm chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
FarSide Farm may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information
This website is run by a close corporation based in South Africa trading as FarSide Farm with registration number 1998/021148/23.

FarSide Farm Contact Details

Physical Address: FarSide Farm, Currys Post Road, Nottingham Road, KwaZulu-Natal, South Africa

Telephone: 083 391 5505

Email: [email protected]